Payment
cv9 currently supports deposits and withdrawals via three mobile banking services — bKash, Nagad, and Rocket. The minimum deposit amount is ৳200, and funds are typically credited to your account balance within 1 to 3 minutes.
The same three services are supported for withdrawals. Once a withdrawal request is submitted, funds typically arrive in your bKash, Nagad, or Rocket account within 3 to 5 minutes. Please note that the mobile number registered on your cv9 account must match the number on your payment account — withdrawals to a different number will not be processed. If you run into any issues with a transaction, let us know via live chat.
The same three services are supported for withdrawals. Once a withdrawal request is submitted, funds typically arrive in your bKash, Nagad, or Rocket account within 3 to 5 minutes. Please note that the mobile number registered on your cv9 account must match the number on your payment account — withdrawals to a different number will not be processed. If you run into any issues with a transaction, let us know via live chat.
Betting
Beyond cricket, cv9 also lets you bet on football, tennis, basketball, volleyball, hockey, and many more sports. For football, coverage includes European leagues such as the Premier League, La Liga, and Bundesliga, as well as the AFC Champions League and World Cup Qualifiers.
How to play: After logging in, go to the top menu Sports or Sports Betting section. From the sports list on the left, select football. Then choose your preferred league or tournament and click on a match to see all available markets. Click on any odds to add them to your bet slip, enter your stake, and confirm your bet. In addition to pre-match betting, you can also place live bets while the match is in progress.
How to play: After logging in, go to the top menu Sports or Sports Betting section. From the sports list on the left, select football. Then choose your preferred league or tournament and click on a match to see all available markets. Click on any odds to add them to your bet slip, enter your stake, and confirm your bet. In addition to pre-match betting, you can also place live bets while the match is in progress.
App
In most cases, the app failing to open or freezing can be resolved with a few simple steps:
Try this first: Force close the app and reopen it. Restart your phone and check your internet connection — a 4G signal or stable Wi-Fi connection will help reduce issues.
If an update is needed: Outdated app versions can often cause performance issues. Visit the cv9 website and install the latest version from the "App Download" section. There's no need to uninstall the old version first — you can update directly.
If the problem persists: You can access all features directly through cv9.world on your mobile browser — no app needed. For a permanent fix, email support@cv9.world with your phone model and Android version.
Try this first: Force close the app and reopen it. Restart your phone and check your internet connection — a 4G signal or stable Wi-Fi connection will help reduce issues.
If an update is needed: Outdated app versions can often cause performance issues. Visit the cv9 website and install the latest version from the "App Download" section. There's no need to uninstall the old version first — you can update directly.
If the problem persists: You can access all features directly through cv9.world on your mobile browser — no app needed. For a permanent fix, email support@cv9.world with your phone model and Android version.
Account
All transaction and betting history on cv9 is saved and accessible at any time. After logging in, click your name or profile icon in the top right corner — you'll find "Betting History" and "Transaction History" in the dropdown menu.
In your Betting History You can view: which match you bet on and how much, the outcome, how much you won or lost, and the bet status — pending, in progress, or settled.
In your transaction history You can view: deposit dates and amounts, withdrawal dates and amounts, bonus credits, and the reference number for each transaction. Up to 3 months of history is directly accessible; for older records, please submit a request to our support team.
In your Betting History You can view: which match you bet on and how much, the outcome, how much you won or lost, and the bet status — pending, in progress, or settled.
In your transaction history You can view: deposit dates and amounts, withdrawal dates and amounts, bonus credits, and the reference number for each transaction. Up to 3 months of history is directly accessible; for older records, please submit a request to our support team.
Betting
Yes, cv9 supports accumulator or multi-bets, where you can combine multiple matches or events into a single bet. The odds for each selection are multiplied together, meaning a winning accumulator pays out significantly more — but if any one selection loses, the entire bet is lost.
How to do it:
1. Click on your preferred odds for the first match — it will be added to your bet slip.
2. Without closing the bet slip, navigate to another match and click on a different odds selection.
3. Once two or more selections are added, the bet slip will display a "Multi" or "Accumulator" section.
4. Enter your total stake amount and review your potential winnings.
5. Click the "Confirm Bet" button.
The maximum number of selections you can combine depends on the sport and market — typically between 2 and 15.
How to do it:
1. Click on your preferred odds for the first match — it will be added to your bet slip.
2. Without closing the bet slip, navigate to another match and click on a different odds selection.
3. Once two or more selections are added, the bet slip will display a "Multi" or "Accumulator" section.
4. Enter your total stake amount and review your potential winnings.
5. Click the "Confirm Bet" button.
The maximum number of selections you can combine depends on the sport and market — typically between 2 and 15.
Account
For security reasons, the mobile number registered on cv9 cannot be changed directly from Settings — you'll need to contact our support team to do this. Since your mobile number is your primary account identifier and is linked to payments, changing it without proper verification would be a security risk.
What you need to do: Email support@cv9.world or reach out via Live Chat. Please include: your current registered number, the new number you'd like to switch to, and a photo of your National ID or birth registration certificate for identity verification.
Basic details like your name and email are relatively straightforward to update — just log in, go to account settings, and you'll find the edit option. However, if your KYC verification is already complete, changing your name may require approval from the support team.
What you need to do: Email support@cv9.world or reach out via Live Chat. Please include: your current registered number, the new number you'd like to switch to, and a photo of your National ID or birth registration certificate for identity verification.
Basic details like your name and email are relatively straightforward to update — just log in, go to account settings, and you'll find the edit option. However, if your KYC verification is already complete, changing your name may require approval from the support team.
Account
On cv9, entering the wrong password five times in a row will temporarily lock your account for security purposes. It unlocks automatically after 30 minutes — just give it a little time.
If you're still unable to log in after 30 minutes, or if you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
If your mobile number has changed or you're not receiving the OTP, contact support via Live Chat. The support team will verify your identity and manually unlock your account — issues are typically resolved within 10 to 15 minutes.
If you're still unable to log in after 30 minutes, or if you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
If your mobile number has changed or you're not receiving the OTP, contact support via Live Chat. The support team will verify your identity and manually unlock your account — issues are typically resolved within 10 to 15 minutes.