CV9 Privacy Policy — How We Protect Your Data

This Privacy Policy applies to all users of the cv9.world website and all services offered through the cv9 platform. By creating an account or using our services, you are agreeing to this policy.

We understand that many people in Bangladesh think twice before sharing personal information online — and that's a completely healthy and reasonable instinct. At cv9, there's nothing to hide about where your data goes, which is why everything is written out clearly and directly in this document.

Cv9 collects only the data that is strictly necessary. There are three main categories of information collected:

NID or passport details are only requested when required for KYC verification — not for general use. This information is stored in encrypted form on secure servers.

Cv9 uses the data it collects for the following purposes:

• Creating, verifying, and managing your account.
• Processing financial transactions and maintaining records.
• Detecting fraud, multiple accounts, and bonus abuse.
• Providing customer support and resolving complaints.
• Identifying and resolving technical issues on the platform.
• Meeting regulatory compliance obligations.
• Enforcing responsible betting policies.

Cv9 may share data with third parties only under limited and controlled circumstances:

• Payment Providers: With Bkash, Nagad, and Rocket solely for the purpose of verifying transactions.
• Game software providers: Minimum data required for game integration.
• Security Services: For fraud detection and cybersecurity purposes.
• Legal Obligations: In response to a court order or a lawful request from a regulatory authority.

These third parties are contractually bound to comply with cv9's privacy policy. They may not use the data they receive for their own purposes.

Cv9 has implemented multiple technical and organizational measures to protect your data:

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Stored data is kept in encrypted databases.
• Server access is restricted to authorized personnel only — with two-factor authentication in place.
• Regular security audits and penetration testing are conducted.
• Suspicious access attempts are automatically detected and blocked.
• Data backups are encrypted and stored in a separate location.

In the event of a data breach, cv9 will promptly notify the affected users and take immediate steps to resolve the issue.

The cv9 website uses cookies. Cookies are small files stored in your browser that help make the site easier to use. cv9 uses three types of cookies:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand how the site is used — without identifying individual users.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

Cv9 follows a "keep only what's necessary" approach to data retention:

• Data for active accounts is retained for the duration of the account.
• Transaction records are retained for up to 5 years in accordance with regulatory requirements.
• After account closure, unnecessary data is deleted within 90 days.
• Data relevant to ongoing legal disputes may be retained for as long as necessary.

As a cv9 user, you have the following rights, and cv9 is obligated to uphold them:

To exercise any of these rights, email us at support@cv9.world. cv9 will respond within 30 business days.

Cv9 is strictly for users aged 18 and above. We do not collect data from minors, and any account found to belong to a minor will be closed immediately.

Age verification is in place at the time of registration. If you become aware of any minor using cv9, please report it immediately to support@cv9.world.

For any questions, requests, or complaints regarding our privacy policy, please contact us directly. cv9's data protection team is available to assist you in Bangla.

This Privacy Policy may be updated at any time. If significant changes are made, you will be notified via your registered mobile number or email.